Response Information
Question Answer
1. What was the purpose of your loan? Refinance
2. What made you consider us for your loan? b. Knowledge of Loan Officer
Loan Officer – 3. Using a scale of 0 to 10, where “0″ is “Unacceptable” and “10″ is “Outstanding,” please rate the performance of your Loan Officer, William Conrad, in the following areas: Listened to my needs and concerns: 10
Was courteous and professional: 10
Always returned my phone calls/emails promptly: 10
Was knowledgeable about loan options: 10
Offered competitive rates, points and fees: 9
Notified me up front of what documentation was needed: 10
Provided answers to my questions: 10
Loan Processing and Closing 4. Using a scale of 0 to 10, where “0″ is “Unacceptable” and “10″ is “Outstanding,” please rate your level of satisfaction with us for loan processing and closing: Processed loan within expected timeframe: 10
Closed on time: 10
Documents were accurate at closing: 10
Other Prospect Employee Prospect Employee Name (please specify): William Conrad,Jr.
6. Using a scale of 0 to 10, where “0″ is “Unacceptable” and “10″ is “Outstanding,” please rate your level of satisfaction with your Processor or other Prospect employee: Overall Satisfaction: 10
Overall Experience 7. Using a scale of 0 to 10, where “0″ is “Unacceptable” and “10″ is “Outstanding,” please rate your overall experience with Prospect: Overall Satisfaction: 10
9. Is there anything we can improve upon? The process was seamless, stressless and all the professionals involved were extraordinary.
10. How likely are you to consider us for your next loan or refinance? 10
11. How likely are you to recommend us to a family member or friend? 10

Hunt and his team at Prospect were efficient, unflappable and fully engaged in getting my loan. By responding to quickly to all my questions, I got the sense that I was important. They were also experienced , confident and realistic. By the time the loan closed they had me navigating the unknown terrain like a veteran.

Jeff Hinchliffe

An ActiveRain Testimonial

In these rocky economic times it is dicey finding reputable financial institutions.  I approached the refinancing of my home mortgage loan in Sonoma County with some trepidation but Hunt Conrad and Prospect Mortgage guided me though the process with ease.  Hunt found a good loan for me and Oomai processed the paperwork quickly and efficiently.  I highly recommend Hunt and Prospect Mortgage.

C.   Jung

Hunt Conrad is the consummate professional in the very best sense
of the word. Not only did he check every possible aspect of our loan
options, find the lowest possible rate, jump hurdles w/lenders, etc. – he
kept us informed at every step along the way – never pushy, always
available, no question left unanswered… bottom line, we recommend
Hunt to our family and friends – can’t get any better than that!
- Denise & Kevin Feldman

 We are extremely pleased with the service we received from Hunt Conrad and his team at Prospect Mortgage. Hunt stayed in close contact throughout the re-finance process. Due to his diligence, we closed at an even better rate than we had anticipated! Hunt is the best, and I would recommend him to anyone.  George Diebold

We recently refinanced our home with Hunt Conrad of Prospect Mortgage in Healdsburg. Hunt was recommended to us by a couple of locals who had done loans with him in the past.   We were very satisfied with the transaction. Hunt was professional, walked us through the process with no hassle and locked us in at a great interest rate. On our recommendation to our neighbor, she used him for a refi and was very happy with the results.

 M & E Foley

I had a client wrestling with her home purchase and loan issues. There’s no other lender I can think of who would have worked as hard and effectively as Hunt did to make sure the loan funded. I have no reservations about recommending Hunt to anyone who needs home financing.

Dave Roberts